Paste one review, set the rating and a tone, and three replies come back to copy, edit and post yourself. The edit is the job at a med spa: the draft works from the review and nothing else, so her own words about her treatment come straight back, and repeating them confirms she was a patient.
Run the free tool ↓Paste the review exactly as it was posted, set the star rating, and pick the tone you would use at the front desk. Three drafts come back in seconds, free, no signup, no email wall.
Prefer a full page? Open the Review Response Writer tool here.
The form is short: the review text, an optional business name, the star rating, and a tone. Out come three drafts, one warm, one brief and professional, one solution-focused, each with its own copy button. Nothing posts. The hard one here is the five-star review, because a happy patient names her injector and her treatment, and that is all the draft has to work with.
Brief and professional is usually the one you reach for, because length is where disclosure creeps in. Every extra sentence is another chance to name a treatment, agree with a result, or thank somebody for coming in, and all three confirm the person was a patient. Apologetic needs the same care: apologizing for a wait is not the same as apologizing for an outcome.
It reads the review and nothing else. Not your chart, not who performed the treatment, not what your state requires about supervision. It cannot ask for a review or watch for new ones. The general tool page covers how the drafts get written.
A postable draft is short. It thanks the person or acknowledges that something went wrong, says nothing about what she had done or whether she was in your chair at all, and moves the rest to a call.
A weak draft is not badly written. It is friendly and too specific. Four things to cut by hand:
What survives is usually two sentences. Two careful ones beat five warm ones.
Neither review happened. They show the shape of the edit, not a prediction about yours.
Say a five-star review names the injector, names the treatment, and says the patient is thrilled. Rating five, tone warm and friendly. The warm draft thanks her, says the practice is delighted with how it turned out, and tells her the team cannot wait to see her again. Three cuts: the treatment, the verdict on the result, the next visit. What ships is thanks, and a line about her trust.
Imagine a two-star review about a membership: months of charges, two visits used, no refund. Rating two, tone professional. The solution-focused draft acknowledges the billing, repeats the visit count back to her, and invites her to call. The count comes out, because her account is not a public document, and so does anything that sounds like a settlement. What you post is a short apology, a direct number and a name you add yourself, and nothing that argues. If a review describes a reaction or an injury, close the tool and get real advice first.
Search one treatment in your metro and the page fills with a solo injector who rents a suite, a national chain, a plastic surgery office and a dermatology practice, all with review pages sitting beside yours. Somebody weighing all four reads the replies as closely as the reviews. A chain is easy to spot: one paragraph reused under every star rating, signed by nobody. A short reply in a real voice that still gives nothing away is the cheap way to look different, and it matters most to the reader a friend sent, who is only checking that nothing looks alarming.
Asking is the other half, and this tool does not touch it. It has to be identical for every patient: same request, same point in the visit, nothing offered in exchange, no screening by how pleased somebody seems. We built a one-tap review-request tool for a New Jersey glass and mirror shop, and a front desk can run the same thing at checkout. The rules for asking are under reputation management, and what we build for a practice is on the med spa page.
Replying costs nothing but time, and in a practice built around who is holding the syringe, that time goes first. If the replies have stopped, the fix is usually a person and a routine, not more software.
When review work sits inside an ongoing local program, that runs $1,500 to $3,500/month for most businesses, and $3,500 to $7,500/month in competitive metros or across multiple locations, where a second suite puts you. A front-desk request tool is its own build: most workhorse tools run $1,500 to $4,000, with Tool Care at $75/month per tool. Month to month, and you own the accounts. Figures for a practice your size sit in what SEO costs a med spa and what you should pay.
Thank her, yes. Naming the treatment back is a different act: her post is her own disclosure, your reply is the practice speaking. Repeating it confirms she was a patient and what she had done, in public, under your name. Keep the thanks, cut the specifics, save anything warmer for a private message.
No. It drafts one reply at a time from the review you paste in. It does not connect to Google, does not monitor your listings, does not post, and cannot send a request. Asking is a separate job with tighter rules here: the same ask for every patient, at the same point, no incentive.
Not much, and nothing clinical. A public reply is the wrong place to explain how long anything is supposed to hold, or to argue that she was told. Acknowledge that she is unhappy, invite her to call, and leave the explanation for a conversation where you can look at her record.
No. Repeating what she paid, how many visits she used, or when she cancelled puts her account on a public page, and the draft will do it because those numbers sat in her review. Give a direct number and a name, settle the money offline, and make no refund promises in public.
That is a practice decision, not a drafting one. Patients here often follow the provider rather than the address, so naming her has real upside. It also ties one named clinician to one identifiable patient in public, and in states with supervision rules it invites questions about scope. Decide it once and apply it every time.
Not with this tool, and not reliably anywhere. Google decides what stays, and nobody can promise a removal, a rating or a review count. A review about a result is also the worst one to fight in public, because arguing it means discussing her treatment. Report what plainly breaks platform rules; the reply is the part you control.
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A mature aesthetics calendar runs as much on patients coming back as on new ones, and none of that happens in a review reply. Kelly WM is Orlando-based, working with local service businesses nationwide since 2008, and we will build a free concept mockup of the site those patients are checking.
Book a free consultation → Or call/text directly: (407) 694-2055Tell us a little about the business and we will come back with an honest read: what we would fix first, what it costs, and whether you need us at all. Prefer to see work before you talk numbers? Get a free homepage mockup, built for your business, yours to keep either way.
Brandon reads every one of these himself. You will hear back shortly with an honest read on what we would do first, what it costs, and whether it is worth it for you.