Paste a review, good or brutal, and get three professional, ready-to-post replies in seconds. Acknowledge, stay classy, and protect your reputation without losing your cool.
Replying to reviews isn’t just good manners, it’s a local ranking and trust factor. Google notices engaged businesses, and future customers read your responses as closely as the reviews themselves. A calm, professional reply to a tough review can win more trust than the complaint cost you.
Don’t get defensive or argue in public. Acknowledge specifically, apologize where appropriate without admitting legal liability, and move the conversation offline (“please call us so we can make this right”). Never share private details. A measured response shows every future reader that you handle problems like a pro.
Thank positive reviewers specifically, reinforce what they liked, and invite them back. It encourages more reviews and signals an active, engaged business. This tool drafts three replies in different tones; always read and tweak before posting, you know the customer.
You paste the review, and optionally your business name, the star rating and a tone. That goes to a language model with a fixed set of instructions, not a template library. The instructions ask for three distinct replies, each two to four sentences and ready to post publicly: one warm, one brief and professional, one solution focused. For a negative review they require acknowledging the specific complaint, no defensiveness, an invitation to continue by phone or email, no admission of legal liability, and no private customer details. Across all three, the model is told not to invent facts, names or offers that are not in the review.
The only material it has is what you typed. It does not read your Google Business Profile, your other reviews, your job history, or anything about the person who wrote it, so it has no way to judge whether the complaint is fair or the details are right. It writes to the reviewer's account of what happened, which is usually the correct posture in public, but it means any factual correction has to come from you. There is also a daily use cap per visitor so the tool stays free, and because it is generating text rather than filling a template, the same review can come back worded differently each time you run it.
These are drafts, and the button says copy for a reason. Nothing is posted anywhere: you copy the reply you like and paste it into Google, Yelp or wherever the review lives. The tool cannot get a review taken down, cannot judge whether one breaks a platform policy, and cannot tell you what replying will do to your rankings. Read every word before it goes public, and watch for an apology that concedes more than you mean to concede. If the review touches on injury, property damage, money owed, or anything a lawyer would care about, get real advice before you answer. Where reviews fit in the wider local picture is covered under reputation management.
No. It writes three drafts and gives you a copy button. You paste the one you want into your own profile, which also means you get a last read before anything goes public. There is no connection to your Google account and no posting step.
Only the business name, star rating and tone you type in, plus the review text itself. It does not look up your profile, your other reviews or your customer records. If the reply needs a specific fact, a date, a name or a policy, add it yourself before posting.