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Marketing ROI & lead value calculator.

Know exactly what a customer is worth, what you can afford to spend to get one, and whether your marketing is actually paying off. The numbers every owner should know, free.

Know your numbers before you spend a dollar

Most local businesses guess at marketing. The owners who win know exactly what a customer is worth, what they can afford to spend to win one, and whether each channel is actually profitable. This calculator gives you those numbers in seconds.

The three numbers that matter

Customer lifetime value (CLV): profit per job times how many times an average customer buys. Cost to acquire a customer (CAC): what you spend in marketing divided by the customers it produces. ROI: the profit from new customers versus what you spent. If CLV comfortably exceeds CAC, you can spend more to grow. If not, the channel is bleeding money.

A simple rule of thumb

A healthy business keeps customer acquisition cost under about 25-30% of customer lifetime value. That leaves room for delivery costs and profit. If you’re paying $400 to win a customer worth $600 in lifetime profit, you’re on thin ice, and that’s exactly why organic rankings matter: they lower your cost per customer over time instead of renting it from ad platforms forever.

Pro tips

  • Include repeat business, most home-service customers are worth several jobs over the years, not one.
  • Track cost per lead and cost per booked customer separately, a cheap lead that never closes isn’t cheap.
  • Compare channels on cost-per-customer, not cost-per-click or impressions.
  • Organic SEO has a higher upfront cost but a falling cost-per-customer, ads have the opposite.

Frequently asked questions

What is a good marketing ROI?
It varies by channel, but you generally want every $1 of marketing to return several dollars in profit over the customer’s lifetime. Negative or break-even ROI means the channel needs fixing or cutting.
What is customer lifetime value?
The total profit you earn from an average customer across every job they’ll ever give you, not just the first one. It’s the ceiling on what you can afford to spend to acquire them.
Should I count one job or repeat jobs?
Repeat jobs. A roofing customer may be one-and-done, but most trades (HVAC, plumbing, landscaping, cleaning) see the same customer for years. That dramatically raises what each new customer is worth.
How does SEO change these numbers?
Ads charge you per click forever, so cost-per-customer stays flat or rises. SEO and a strong site cost more upfront but bring leads organically, so your cost-per-customer falls the longer it runs.

Want more leads at a lower cost?

That is the whole game. We build sites and rankings that bring leads in organically, so your cost per customer drops over time. Free audit.

Get a free audit →Or call/text: (239) 747-0465